Privacy Policy

Hill Top Roofing & More, legally operating as Hill Top Roofing, respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting an estimate, scheduling an inspection, communicating with our team, or using our roofing and exterior services.

This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you.

By using hilltoproofingandmore.com , submitting a form, requesting an estimate, scheduling an appointment, or communicating with Hill Top Roofing & More, you acknowledge the practices described in this Privacy Policy.

Please also review our Terms and Conditions .

1. Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined under the following conditions. These definitions apply whether the terms appear in singular or plural form.

Definitions

• Company, We, Us, or Our refers to Hill Top Roofing & More, legally operating as Hill Top Roofing.
• Website refers to hilltoproofingandmore.com and any associated landing pages, forms, calendars, communication tools, and online services operated by the Company.
• Services refers to roofing inspections, estimates, roof repairs, roof replacements, roof installations, maintenance, gutter-related work, exterior improvements, consultations, and other services offered by Hill Top Roofing & More.
• You or Your refers to the individual, homeowner, property owner, tenant, business, organization, or other entity using the Website or requesting Services.
• Personal Information means information that identifies, relates to, describes, or may reasonably be associated with an individual.
• Service Providers means third-party companies or individuals who help us operate the Website, communicate with customers, schedule appointments, process payments, manage projects, or provide Services.
• Usage Data means technical information collected automatically when you visit or use the Website.

2. Information We Collect

We may collect personal and property-related information when you visit the Website, complete a form, request an estimate, schedule an inspection, communicate with our team, or use our Services.

Personal and Contact Information

Information we may collect includes:

• First and last name
• Email address
• Mobile or telephone number
• Property address
• Mailing or billing address
• Preferred method of communication
• Preferred appointment dates and times
• Customer service inquiries and communication history

Property and Roofing Information

We may collect information relating to your property, including:

• Property type and location
• Roof type, age, size, and condition
• Leaks, storm damage, missing shingles, or other concerns
• Photographs or videos of the property or roof
• Measurements, inspection notes, and project documentation
• Previous roofing work or repair history
• Requested services and preferred materials
• Insurance-claim information voluntarily provided by you
• Other information necessary to prepare an estimate or complete work

Payment and Transaction Information

When payment is required, payment information may be processed by a secure third-party payment provider. We may receive transaction details such as:

• Customer name
• Billing address
• Payment status
• Transaction amount
• Invoice or receipt information
• Limited payment-method details provided by the processor

We do not intentionally store complete credit-card information on our Website unless it is securely processed and stored by an authorized payment provider.

Usage and Technical Information

When you use the Website, certain technical information may be collected automatically, including:

• Internet Protocol address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Time spent on Website pages
• Referral source
• General geographic location
• Website interaction and conversion data

3. Information Collected Through Forms

When you complete an estimate, inspection, contact, consultation, or appointment form, we may collect the information you enter into the form.

This may include your name, email address, telephone number, property address, requested service, project details, preferred appointment time, uploaded photographs, and any message you provide.

Information submitted through our forms is used to respond to your inquiry, assess your roofing or exterior needs, prepare an estimate, schedule an appointment, and provide requested Services.

4. Information Collected Through Communications

When you communicate with us by telephone, email, text message, website chat, social media, voicemail, form submission, or another communication method, we may collect and retain:

• Your contact information
• The date and time of the communication
• The content of your message
• Appointment or service details
• Customer-support notes
• Your communication preferences
• Records needed to respond to or manage your request

5. SMS Messaging and Mobile Information

Hill Top Roofing & More may use automated or manually initiated text messages to communicate with individuals who have provided a mobile number and appropriate consent.

SMS messages may include:

• Estimate and inspection confirmations
• Appointment reminders
• Scheduling or rescheduling updates
• Roofing project updates
• Weather-delay notifications
• Estimate follow-ups
• Document or payment reminders
• Customer-support responses
• Review requests
• Occasional promotional messages when you have separately agreed to receive marketing communications

By providing your mobile number and agreeing to receive text messages, you consent to receive SMS communications from Hill Top Roofing & More at the number provided.

Consent to receive marketing or promotional text messages is not a condition of purchasing roofing or exterior Services.

Message frequency may vary. Message and data rates may apply.

Reply STOP to unsubscribe from SMS messages. Reply HELP for assistance.

After you opt out, we may send one final text message confirming that your opt-out request has been processed. We will not continue sending SMS messages unless you provide consent again.

After an SMS opt-out, we may contact you through email or telephone regarding an active appointment, estimate, project, payment, or service request when reasonably necessary.

6. How We Use Your Information

Hill Top Roofing & More may use your information to:

• Respond to questions and service inquiries
• Schedule roofing inspections, estimates, and appointments
• Assess roofing and exterior-service needs
• Prepare and deliver estimates, proposals, and work orders
• Provide roof repairs, replacements, installations, and related work
• Communicate project, appointment, or weather-delay updates
• Send transactional email and SMS notifications
• Process payments and maintain transaction records
• Provide customer support
• Manage customer relationships and service history
• Request feedback or reviews after Services are completed
• Improve the Website, Services, and customer experience
• Detect fraud, misuse, security threats, or unlawful activity
• Maintain business, tax, insurance, and legal records
• Comply with legal, regulatory, safety, or contractual obligations
• Establish, exercise, or defend legal claims

7. Marketing and Promotional Communications

We may send promotional emails or text messages only when you have provided appropriate consent or when otherwise permitted by applicable law.

Marketing messages may include information about roofing services, seasonal maintenance, promotions, special offers, inspections, or related services.

You may unsubscribe from promotional emails by selecting the unsubscribe link contained in the email.

You may opt out of promotional SMS messages by replying STOP.

Opting out of marketing does not prevent us from sending necessary communications relating to an active estimate, appointment, project, invoice, payment, warranty request, or customer-support matter through another permitted communication channel.

8. Transactional and Service Communications

We may send non-promotional communications necessary to provide or manage requested Services.

These may include:

• Appointment confirmations and reminders
• Estimate and proposal delivery
• Project scheduling updates
• Weather or material-delay notices
• Payment, invoice, or document reminders
• Warranty or service-related communications
• Responses to customer inquiries
• Important updates concerning an active roofing project

9. Cookies and Tracking Technologies

We may use cookies, pixels, scripts, analytics tools, and similar technologies to operate the Website, remember preferences, understand Website traffic, improve performance, and measure marketing results.

Necessary Cookies

Necessary cookies help provide essential Website functionality, including form operation, navigation, security, and session management.

Preference Cookies

Preference cookies may remember settings or choices that improve your Website experience.

Analytics Cookies

Analytics tools may collect information about Website visits, interactions, page views, and traffic sources so we can understand how visitors use the Website.

Marketing Cookies

Marketing technologies may help measure advertising campaigns or show relevant advertising when permitted by applicable law and your browser settings.

You may configure your browser to reject or remove cookies. Some Website features may not function correctly if cookies are disabled.

10. Analytics and Advertising Services

We may use third-party analytics or advertising services to understand Website performance, measure form submissions, evaluate advertising, and improve our Services.

These providers may collect Usage Data through cookies or similar technologies according to their own privacy policies.

We do not authorize advertising providers to use SMS opt-in consent or mobile information for their own marketing purposes.

11. How We Share Information

We do not sell your Personal Information.

We may disclose limited information to trusted Service Providers when reasonably necessary to operate our business or provide Services, including:

• Website and hosting providers
• Customer-relationship and scheduling platforms
• Email and SMS communication providers
• Payment processors
• Roofing material suppliers and manufacturers
• Authorized subcontractors
• Insurance, accounting, and professional advisers
• Cloud-storage and project-management providers
• Analytics and security providers

These parties may only use Personal Information to provide services on our behalf or as otherwise permitted by law.

We may also disclose information when reasonably necessary to:

• Comply with applicable laws or legal processes
• Respond to lawful government requests
• Protect the safety, property, or rights of the Company or others
• Investigate fraud, misuse, or security incidents
• Enforce agreements or protect legal interests
• Complete a merger, acquisition, sale, financing, or transfer of all or part of the business

12. Service Providers

We may engage Service Providers to perform business functions such as Website hosting, appointment scheduling, customer communication, payment processing, cloud storage, project management, analytics, security, and customer support.

Service Providers may receive only the information reasonably necessary to perform their assigned services and are expected to protect that information appropriately.

13. Retention of Personal Information

We retain Personal Information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on:

• The nature of the information
• Whether you requested or received Services
• Contractual and warranty obligations
• Accounting, tax, insurance, and recordkeeping requirements
• Applicable statutes of limitation
• Legal, regulatory, safety, or dispute-resolution needs

When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.

14. Transfer and Storage of Personal Information

Your information may be processed or stored using systems operated by Hill Top Roofing & More or its Service Providers.

These systems may be located outside Oregon or in another jurisdiction within the United States.

By using the Website or providing information, you understand that your information may be transferred to and processed in locations where privacy laws may differ from those in your location.

We take reasonable measures designed to protect Personal Information during storage and transfer.

15. Security of Personal Information

We use reasonable administrative, technical, and organizational safeguards designed to protect Personal Information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no Website, online transmission, electronic storage system, or communication method can be guaranteed to be completely secure.

You should avoid submitting highly sensitive information through ordinary email, SMS, or unsecured website fields.

16. Your Privacy Choices and Rights

Depending on applicable law and your relationship with the Company, you may request to:

• Access certain Personal Information we maintain about you
• Correct inaccurate or incomplete information
• Request deletion of certain information
• Withdraw marketing consent
• Opt out of promotional SMS or email communications
• Ask questions about how your information is used

Certain information may need to be retained for legal, tax, warranty, accounting, payment, contractual, safety, or dispute-resolution purposes.

To submit a privacy request, email [email protected] or call +1 541-787-7647 .

We may need to verify your identity before processing a request.

17. Children’s Privacy

The Website and Services are not directed to children under 13 years old, and we do not knowingly collect Personal Information directly from children under 13.

If you believe a child has provided Personal Information through the Website, please contact us so we can review and, when appropriate, delete the information.

18. Links to Other Websites

The Website may include links to third-party websites, including manufacturers, suppliers, payment services, social media platforms, maps, review websites, and other service providers.

Hill Top Roofing & More does not control and is not responsible for the privacy practices, security, content, products, or services of third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

19. Changes to This Privacy Policy

Hill Top Roofing & More may update this Privacy Policy when our Services, technology, business practices, or legal requirements change.

The revised Privacy Policy will be posted on this page with an updated “Last Updated” date.

Your continued use of the Website after an update means you acknowledge the revised Privacy Policy.

20. Contact Us

For questions, concerns, requests, or complaints concerning this Privacy Policy or your Personal Information, contact: