Terms and Conditions

These Terms and Conditions govern your access to and use of the Hill Top Roofing & More website, forms, communication services, appointment scheduling tools, estimates, and roofing-related services.

By visiting this website, submitting a form, requesting an estimate, scheduling an inspection, communicating with Hill Top Roofing & More, or using any of our services, you agree to these Terms and Conditions.

If you do not agree with these Terms and Conditions, please do not use this website or submit information through our online forms.

1. Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined under the following conditions. These definitions apply whether the terms appear in singular or plural form.

Definitions

• Company refers to Hill Top Roofing & More and its legal business entity, Hill Top Roofing.
• Website refers to hilltoproofingandmore.com and any related landing pages, forms, calendars, or online services operated by the Company.
• Services refers to roofing inspections, roof repairs, roof replacements, roof installations, maintenance, gutter-related work, exterior improvements, consultations, estimates, and other services offered by the Company.
• Customer, You, or Your refers to the individual, homeowner, property owner, tenant, business, contractor, organisation, or other entity accessing the Website or requesting Services.
• Property refers to the residential, commercial, or other premises where the Customer requests an inspection, estimate, repair, installation, or other Service.
• Estimate refers to a written or electronic description of proposed work, anticipated pricing, materials, assumptions, and other project details.
• Agreement refers to any written estimate, proposal, contract, work order, change order, invoice, financing document, or other agreement accepted by the Customer.
• Device means any device capable of accessing the Website, including a computer, mobile phone, or tablet.
• Third-Party Provider refers to any supplier, manufacturer, subcontractor, financing company, payment processor, software provider, or other third party involved in delivering or supporting the Services.

2. Acknowledgement

These Terms and Conditions form an agreement between you and Hill Top Roofing & More regarding your use of the Website and communication with the Company.

Website inquiries, consultations, inspections, preliminary discussions, or verbal statements do not create a binding construction agreement. Roofing or exterior work will only be performed after the applicable proposal, estimate, work order, or contract has been accepted by the Customer and the Company.

You represent that you are at least 18 years old and legally able to enter into an agreement. If you are acting on behalf of a property owner, business, trust, association, or other entity, you represent that you have authority to act on its behalf.

3. Roofing and Exterior Services

Hill Top Roofing & More provides roofing and property exterior services that may include:

• Roof inspections and condition assessments
• Roof leak evaluation and repair
• Shingle, flashing, vent, and related roof repairs
• Roof replacement and new roof installation
• Storm-related roof assessments
• Roof maintenance
• Gutter and drainage-related work
• Residential roofing services
• Commercial roofing services
• Other exterior property improvements agreed to in writing

The availability and scope of Services may depend on property condition, accessibility, weather, materials, scheduling, safety requirements, applicable laws, permit requirements, and the terms of the accepted Agreement.

4. Estimates and Proposals

Estimates are based on the visible condition of the Property and the information available at the time of inspection or preparation.

Unless otherwise stated in writing, an Estimate is not a guarantee that the final project cost will remain unchanged. Additional costs may arise because of:

• Hidden or concealed damage
• Rotten or damaged decking
• Structural issues
• Code compliance requirements
• Permit or inspection requirements
• Unavailable or discontinued materials
• Customer-requested changes
• Hazardous materials or unsafe conditions
• Weather-related delays or damage
• Conditions that could not reasonably be identified before work began

An Estimate may include assumptions, exclusions, allowances, or limitations. The Customer is responsible for reviewing the complete Estimate before approval.

Estimates may expire after the period stated in the Estimate. Pricing, labour costs, supplier charges, and material availability may change after the expiration date.

5. Scheduling and Appointments

Customers may request an inspection, estimate, consultation, or service appointment through the Website, telephone, email, text message, or another approved communication method.

Appointment requests are subject to availability and confirmation. Submitting a request does not guarantee that an appointment has been accepted or confirmed.

The Company may reschedule, postpone, or cancel appointments because of weather, safety concerns, emergencies, material delays, staffing, property access issues, or other business-related circumstances.

Customers should provide reasonable notice when requesting to cancel or reschedule an appointment.

6. Property Access and Customer Responsibilities

The Customer agrees to provide the Company and its authorised workers with safe and reasonable access to the Property at the scheduled time.

The Customer is responsible for:

• Confirming that they own the Property or have authority to approve access and Services
• Informing the Company of known hazards, electrical lines, structural concerns, animals, restricted areas, or unsafe conditions
• Providing access to areas necessary for inspection or work
• Removing or protecting fragile, valuable, or sensitive items near the work area
• Keeping children, pets, tenants, customers, employees, and visitors safely away from active work areas
• Providing accurate information about the Property, prior repairs, leaks, damage, insurance claims, and known structural concerns
• Obtaining approvals from landlords, homeowners’ associations, lenders, insurers, or other parties when required

The Company is not responsible for delays or additional expenses caused by inaccessible areas, undisclosed hazards, inaccurate information, or the Customer’s failure to prepare the Property.

7. Hidden and Unforeseen Conditions

Roofing systems may contain concealed damage that is not visible until shingles, underlayment, flashing, decking, siding, gutters, or other materials are removed.

Hidden conditions may include rot, mould, water damage, structural damage, improper previous installation, insect damage, code violations, inadequate ventilation, or deteriorated building materials.

If an unforeseen condition is discovered, the Company may pause the affected work and provide the Customer with a change order, revised recommendation, or additional Estimate.

The Customer may be required to approve additional work and related costs before work continues.

8. Change Orders

Changes to the scope, materials, design, schedule, or price of a project should be documented in a written or electronic change order.

Change orders may result from Customer requests, hidden damage, code requirements, material availability, manufacturer requirements, safety issues, or other unforeseen circumstances.

The Customer agrees to pay approved additional charges described in a change order.

9. Materials and Product Availability

Roofing colours, textures, dimensions, and appearance may vary slightly between samples, photographs, manufacturers, production batches, and installed materials.

Materials may be delayed, discontinued, substituted, or unavailable. When necessary, the Company may recommend a reasonably comparable alternative, subject to Customer approval where required.

Manufacturer warranties, specifications, and installation requirements are governed by the applicable manufacturer’s terms.

10. Permits, Codes, and Inspections

Responsibility for permits, government fees, engineering, inspections, and code compliance will be determined by the accepted Agreement and applicable law.

Changes required by a building official, inspector, engineer, or other authority may result in additional work, delays, or costs.

11. Weather and Project Delays

Roofing and exterior work may be affected by rain, wind, heat, cold, wildfire smoke, unsafe roof conditions, supplier delays, labour availability, government orders, emergencies, or other circumstances outside the Company’s reasonable control.

Project dates and completion estimates are approximate unless expressly guaranteed in writing.

The Company is not responsible for reasonable delays caused by unsafe conditions, weather, material shortages, inspections, change orders, or other events beyond its control.

12. Payments, Deposits, and Fees

Payment requirements will be stated in the applicable Estimate, proposal, contract, invoice, or work order.

Depending on the project, the Customer may be required to pay a deposit, progress payment, material payment, or final balance.

Payment is due according to the schedule stated in the accepted Agreement. Failure to make payment when due may result in:

• Suspension or delay of work
• Cancellation of scheduled Services
• Additional collection or administrative costs where permitted
• Interest or late charges when stated in the Agreement
• Other remedies available under the Agreement or applicable law

Customers are responsible for reviewing invoices and promptly reporting any billing concerns.

13. Insurance Claims

The Company may provide roofing inspections, photographs, Estimates, documentation, or other information that a Customer may choose to submit to an insurer.

Hill Top Roofing & More does not guarantee insurance coverage, claim approval, claim value, payment amount, depreciation recovery, or the interpretation of an insurance policy.

The Customer remains responsible for communicating with their insurer, understanding policy terms, paying deductibles, and paying any amount not covered by insurance.

14. Warranties

Any workmanship warranty provided by Hill Top Roofing & More will be described in the applicable written Agreement or warranty document.

Manufacturer warranties are provided by the applicable manufacturer and are subject to that manufacturer’s registration requirements, exclusions, limitations, and claim procedures.

Unless otherwise stated in writing, warranties may not cover damage caused by:

• Severe weather, storms, wind, hail, fire, or natural disasters
• Structural movement or building settlement
• Improper work performed by another party
• Lack of maintenance
• Damage caused by animals, pests, trees, or falling objects
• Alterations made after project completion
• Pre-existing or concealed conditions
• Customer misuse, neglect, or failure to follow recommendations

15. SMS Messaging

Hill Top Roofing & More may use automated or manually initiated text messages to communicate with Customers about roofing and exterior Services.

Messages may include:

• Estimate or inspection confirmations
• Appointment reminders
• Scheduling and rescheduling updates
• Project status updates
• Weather-delay notifications
• Estimate follow-ups
• Document or payment reminders
• Customer-support responses
• Review requests
• Promotional messages when separate marketing consent is provided

By providing your mobile telephone number and agreeing to receive text messages, you consent to receive SMS communications from Hill Top Roofing & More at the number provided.

Consent to receive marketing or promotional text messages is not a condition of purchasing roofing or other Services.

Message frequency may vary. Message and data rates may apply.

Reply STOP to unsubscribe from text messages. Reply HELP for assistance.

After opting out, you may receive one final message confirming your opt-out request. Transactional or service-related communications may still be sent through other available channels when reasonably necessary.

The Company does not sell, rent, or share mobile opt-in information with third parties or affiliates for their own marketing or promotional purposes.

16. Email and Other Communications

By providing your email address or other contact information, you agree that the Company may contact you regarding inquiries, appointments, Estimates, Services, documents, invoices, project updates, and customer support.

Marketing emails may be sent when you have provided consent or when otherwise permitted. You may unsubscribe through the link provided in the email or by contacting the Company.

17. Photographs and Documentation

The Company may take photographs, videos, measurements, notes, and other documentation of the Property for estimating, project planning, safety, quality control, warranty administration, insurance documentation, training, and recordkeeping.

The Company will not use identifiable photographs of the Customer, Property address, or private personal information for public marketing without appropriate permission.

Non-identifying project photographs may be used for portfolio, educational, or promotional purposes when permitted by the applicable Agreement or Customer consent.

18. Customer Reviews and Feedback

Feedback may include reviews, testimonials, comments, suggestions, photographs, survey responses, or other information voluntarily submitted to the Company.

You represent that any Feedback you provide is truthful, based on your genuine experience, and does not violate another party’s rights.

Unless you request otherwise, the Company may use voluntarily submitted reviews or testimonials for service improvement and marketing purposes, subject to applicable law and platform rules.

19. Website Information Disclaimer

The Website provides general information about roofing and exterior Services. Website content is not a substitute for an on-site inspection, structural evaluation, engineering advice, insurance advice, or a project-specific written Agreement.

Roofing information, service descriptions, availability, pricing examples, photographs, and estimated timelines may change without notice.

The Company does not guarantee that Website information will always be complete, current, or error-free.

20. Intellectual Property

The Website and its original content, design, graphics, text, logos, photographs, videos, forms, and features are owned by or licensed to Hill Top Roofing & More.

You may not copy, reproduce, modify, publish, distribute, sell, display, or commercially use Company materials without prior written permission.

21. Links to Third-Party Websites

The Website may contain links to third-party websites or services, including manufacturers, suppliers, financing providers, payment processors, review platforms, maps, social media websites, and software platforms.

Hill Top Roofing & More does not control and is not responsible for the content, availability, privacy practices, products, or services of third-party websites.

Accessing a third-party website is at your own risk and subject to that third party’s terms and policies.

22. Suspension or Termination of Website Access

The Company may restrict, suspend, or terminate access to the Website or online Services when necessary because of misuse, fraudulent activity, abusive conduct, security concerns, unlawful activity, or violation of these Terms and Conditions.

23. “As Is” and “As Available” Website Disclaimer

The Website and its general informational content are provided on an “AS IS” and “AS AVAILABLE” basis without warranties regarding continuous availability, accuracy, or error-free operation.

This Website disclaimer does not replace any express warranty provided in a separately signed roofing or construction Agreement.

24. Limitation of Liability

To the maximum extent permitted by applicable law, Hill Top Roofing & More and its owners, employees, representatives, subcontractors, suppliers, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the use of the Website.

Liability related to roofing or exterior Services will be governed by the applicable written Agreement and applicable law.

The Company is not responsible for damage or loss caused by concealed defects, pre-existing conditions, severe weather, structural movement, work performed by others, inaccurate Customer information, or events outside the Company’s reasonable control.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

25. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Hill Top Roofing & More from claims, losses, damages, liabilities, and reasonable expenses arising from:

• Your misuse of the Website
• Your violation of these Terms and Conditions
• False or inaccurate information supplied by you
• Your lack of authority to approve access or Services
• Your violation of another person’s rights

26. Governing Law

These Terms and Conditions are governed by the laws of the State of Oregon, United States, without regard to conflict-of-law principles.

Any project-specific Agreement may contain additional governing-law, venue, mediation, arbitration, or dispute-resolution requirements.

27. Dispute Resolution

Before filing a formal legal claim, you agree to contact Hill Top Roofing & More and make a good-faith effort to resolve the concern informally.

Disputes concerning a roofing or exterior project will also be governed by the dispute-resolution provisions, if any, contained in the accepted Agreement.

28. United States Legal Compliance

You represent that your use of the Website and Services will comply with applicable United States federal, state, and local laws.

You may not use the Website for fraudulent, abusive, unlawful, or misleading activity.

29. Severability and Waiver

If any provision of these Terms and Conditions is determined to be unenforceable or invalid, that provision will be modified or limited to the minimum extent necessary, and the remaining provisions will remain in effect.

Failure by the Company to enforce a provision of these Terms and Conditions does not constitute a waiver of that provision or any other right.

30. Changes to These Terms and Conditions

Hill Top Roofing & More may update or replace these Terms and Conditions when business practices, Services, technology, or legal requirements change.

The updated version will be posted on this page with a revised “Last Updated” date.

Continued use of the Website after an update constitutes acceptance of the revised Terms and Conditions.

31. Contact Us

Questions about these Terms and Conditions may be directed to: